Ticket Management Software for System Engineer

Blog System Admin Ticket Management Software for System Engineer

Ticket Management Software for System Engineer

  • December 21st, 2019

  • System Admin

Ticket management softwareWe use the ticket management system for our employee’s requirements like installation, software & hardware issues. This tool is used for reducing the time and miscommunication between the employee and system engineer.

How does it work?

  • Every employee should send an email to the admin team email id of our organization.
  • The ticketing tool converts every email as a ticket and sends an email to the admin’s team.
  • The admin team can view and assign the ticket to correspond to the person.
  • Once the ticket is assigned, the employee will get notified via email who sends an email to the admin team.
  • Then the admin team member finishes their requirements and closes the ticket.
  • Once the ticket is closed, the employee will get notified via email who sends an email to the admin team.
  • The tool has a login dashboard, admin only logs in to this tool.
The tool features
  • The tool has many features like Community, Inventory, Network Monitor, Help Desk.
  • The Helpdesk has many options like Unassigned Tickets, Open Tickets, Closed Tickets, Waiting Tickets, Urgent Tickets, Recently Updated. It also has filter option view tickets.
  • We can save the ticket in the internal note with the steps and comments for future purposes.
  • We can set the Priority, Due Date, Assignee, Category for the ticket.