The customer required an integrated system to handle all of its facilities' operations and its command-and-control center (CCC). Facility management software that integrates space, people, assets, and maintenance into a
single system for a holistic view of facility operations. As well as provide all potential facilities management modules, such as Enterprise Asset Management, Inventory Management, Computerized Maintenance Management
System (CMMS), Space Management, which is the foremost module, as well as Helpdesk/Ticketing System with knowledgeable, Inspection, and Audit Management, e-Permit-to-Work, and so on.
It was extremely difficult for CCC operators to respond to the alarms from facilities by determining the root of the conflict, defining whether it needed to be fixed up, and, if so, deciding whether the asset was under
guarantee and whether a work order must be given to the technician to solve the problem or local engineering could be assigned the job.
Streamlining procedures and dealing with many data - potentially immeasurable reports, manual intervention, and correspondence–was a difficulty.
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